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Accessing Retreat Manager Cloud on MacOS

Updated: Dec 9, 2021

The following are the one-time setup instruction to start accessing Retreat Manager Cloud on MacOS computers.


Launch the App Store, search for 'Remote Desktop', and install Microsoft Remote Desktop.


Download and save the link that was emailed to you. The email would be from dkdsoftware.com and the link will end in .rdp. The following is the only URL you should trust for downloads:

http://downloads.retreatportal.com/


If you want you can save the .rdp file to your Desktop for convenient access.


Double-click on the .rdp file and it will start up Microsoft Remote Desktop and you will be prompted for the password - which was also emailed to you.

And now you'll be prompted to log in to Retreat Manager.


Recommended next steps... If you wish to save the password for accessing Retreat Manager Cloud (the password for the username ending in U##) then follow these steps...


Open Microsoft Remote Desktop


Click the gear icon in the top left and select 'Import from RDP file...'


Select the .rdp file that you downloaded and click Import.


Click the gear icon in the top left and select 'Preferences'


Click the User Accounts tab and select the username that was used to login to Retreat Manager Cloud.


Enter the password that was sent in the email and then click the red 'X' in the top left of the window.


Double-click on the row with the same name as your .rdp file and you will be automatically connected to Retreat Manager.


Unfortunately, to use the saved password, you must open Microsoft Remote Desktop and double-click the 'Retreat_...' row. If you double-click the .rdp file you will still be prompted for a password. This restriction was introduced in the latest release of Microsoft Remote Desktop for MacOS.

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