Credit Card Processing Fees

We offer the option, during the checkout/payment process, to capture a credit card processing fee. It is possible to make the fee mandatory or optional.

Log in to RetreatPortal.com/console

Click the gear icon in the top-right corner of the page. Then select Business.

On the left side expand Financial and select Payment Processing.

The 'Payment page' selection references all the places in Retreat Portal where you can capture a payment from a guest or group.

For online registrations select 'Cart checkout page' to apply a fee when guests are registering for a program. For payment requests select 'Payment request'. If you email invoices to guests or groups requesting payment, then select the 'Pay now' option.

It is possible to configure each of these pages differently.

For the Service fee percentage set the amount of the service as a percent. For example, enter 3.5 for a 3.5% fee.

There is no Save button on this page. The changes you make are saved automatically.

For the Service fee option:

• Hidden means that the fee will always be applied.

• Optional, checked means that the payer will be able to uncheck the payment of the fee.

• Optional, unchecked means that the payer will be able to check the payment of the fee.

The following is what the payment screen looks like with a fee that is mandatory.

The following is what the payment screen looks like with a fee that is optional.