top of page
  • Writer's pictureSupport

Removing User Access

Maintaining your list of users with access to Retreat Manager and Retreat Portal is essential to keeping your information secure. This tutorial will go over how to remove user access in both Retreat Manager and Retreat Portal.

Retreat Manager

As a Level A user open Retreat Manager

Click Configure > Administration > User Security

In the drop down on the top-right pick the name of the user you want to deactivate.

Check the Active checkbox and be sure it is unchecked to deactivate the user's access. Finally click 'Save & Exit'

Retreat Portal

Log into your Retreat Portal Console

Click the Gear icon in the top-right of the page and select User Management

Click the Edit link for the row of the user whose access you want to change.

On the edit screen you can do three things to remove access:

  • You can disable the user which prevents them from logging in.

  • You can lock the user which also prevents them from logging in. The lock means their password is locked.

  • You can delete the user. Deleting a user is permanent and cannot be undone.

Recent Posts

See All

Notice: This is a beta feature which means it may not work as expected, may be discontinued, or remain unsupported. Important: Both Microsoft and Google check for calendar updates at most once a day (

Retreat Portal offers advanced tables to help users find, sort, filter, and isolate exactly what data they want to find. This tutorial will go over the basics as well as advanced features behind table

Retreat Portal is capable of showing the same invoice details that exist in Retreat Manager, but since Retreat Portal is accessed using a web browser the format is in HTML. The following tutorial will

bottom of page